Evaluate the communication/relationship skills of your work force.

(Select the most appropriate option for each of the following)

1. Is your organization a hospital, medical care facility, or employ medical care staff and an/or provide patient care?"
Yes
No

2. We communicate and relate with each other in ways that are positive and, mutually supportive resulting in high morale in the organization.
We exceed expectations
We measure up
We need improvement
We have a long way to go

3. We have clear strategies that allow them to successfully relate to patients resulting in high customer sa tisfaction a nd retention.
We exceed expectations
We measure up
We need improvement
We have a long way to go

4. Our management and staff recognizes the diverse personality styles and provide appropriate leadership for all subordinates.
We exceed expectations
We measure up
We need improvement
We have a long way to go

5. Our managers strive to cultivate individuals for personal development and growth rather than control them.
We exceed expectations
We measure up
We need improvement
We have a long way to go

6. Our managers have the skills to develop the full potential of team members.
We exceed expectations
We measure up
We need improvement
We have a long way to go

7. Our teams work effectively utilizing the diverse strengths of all members to achieve the most desirable outcomes.
We exceed expectations
We measure up
We need improvement
We have a long way to go

8. Our organization fosters a culture and environment that results in all personnel feeling included, valued, and empowered.
We exceed expectations
We measure up
We need improvement
We have a long way to go

9. Our organization understands the importance of creating the best work environment for each of our employees and implements these strategies.
We exceed expectations
We measure up
We need improvement
We have a long way to go

10. Our organization functions in ways that keep employee stress at a minimum.
We exceed expectations
We measure up
We need improvement
We have a long way to go

11. Our leaders have accurate knowledge on the strengths, values, and needs of all employees.
We exceed expectations
We measure up
We need improvement
We have a long way to go

12. Our staff is knowledgeable about our abilities and quality of service, and can build a compelling case for our hospital that is very competitive.
We exceed expectations
We measure up
We need improvement
We have a long way to go

13. Our managers and leaders are skilled in selecting the most appropriate individuals that result in high performance.
We exceed expectations
We measure up
We need improvement
We have a long way to go

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