Payment and Privacy Policies

Insurance

Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:

  • Do I have mental health insurance benefits?
  • Are my benefits restricted to certain types of providers?
  • Does my insurance cover Registered Psychotherapists?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per consultation?
  • Is approval required from my primary care physician?
  • If I reside outside of Canada, will my health insurance cover my consultations?
  • Official receipts, that you may require for insurance claims, can be sent as a scanned PDF upon request.

Payment

Cash, checks and most credit cards accepted for payment.  Skype, Email and Telephone Sessions, as well as initial appointments (Introductory Sessions) are payable in advance. In-person sessions are payable prior to, or during session(s).   You may also pay via PayPal – just ask to be sent an invoice. Please print your confirmation of payment page as a record of your payment for all other purposes.  Pre-payment of your session is available online and encouraged so as to free up time in your session to focus on your session, and not matter of administration.

Cancellation/Refund Policy

If you do not show up for your scheduled appointment (either in person or online), and you have not notified us via email or voicemail at least 24 hours in advance, you will be required to pay the full cost of the session.  We will ALWAYS confirm receipt of your cancelation email or voicemail. We are sorry to have to implement this policy, but the time that is not spent with you can be spent helping others – but only with sufficient notice.  All payments are final and non-refundable.

Privacy Policy

Any information including, but not restricted to your name, email and contact information, registration, information request, payment terms or details is kept COMPLETELY CONFIDENTIAL AND IS NOT SHARED with any party without your express written consent.

Contents of all sessions are considered to be confidential. Both verbal information and written records about a client cannot be shared with another party without the written consent of the client or the client’s legal guardian. Noted exceptions are as follows:

Duty to Warn and Protect:  When a client discloses intentions or a plan to harm another person, the mental health professional is required to warn the intended victim and report this information to legal authorities. In cases in which the client discloses or implies a plan for suicide, the healthcare professional is required to notify legal authorities and make reasonable attempts to notify the family of the client.

Abuse of Children and Vulnerable Adults:  If a client states or suggests that he or she is abusing a child (or vulnerable adult) or has recently abused a child (or vulnerable adult), or a child (or vulnerable adult) is in danger of abuse, the mental health professional is required to report this information to the appropriate social service and/or legal authorities.

Prenatal Exposure to Controlled Substances:  Mental Healthcare professionals are required to report admitted prenatal exposure to controlled substances that are potentially harmful.

Minors/Guardianship: Parents or legal guardians of non-emancipated minor clients have the right to access the clients’ records.

Insurance Providers  (when applicable): Insurance companies and other third-party payers are given information that they request regarding services to clients.  Information that may be requested includes, but is not limited to: types of service, dates/times of service, diagnosis, treatment plan, description of impairment, the progress of sessions, case notes, and summaries.

Notice Regarding Electronic Communication

Users of email, text, audio and or video (ie SKYPE) and other forms of electronic communication are informed that these forms of communication can never be guaranteed to be secure or guarantee privacy.  Consequently, a users participation in any electronic form of communication with GenesisSquared or any of its therapists is deemed acknowledgment and acceptance of any and all implicit or explicit risks, and the user agrees to hold GenesisSquared and or its therapists, administrators and any and all parties connected to Genesisquared, fully harmless in the event of a privacy breach, information loss, or damage, howsoever caused.